This vacancy is now closed

1st/2nd Line Support - £27,000 + Benefits - Global Media Company - Central London - London

GBP 25,000 - GBP 27,000 - 1st/2nd Line Support
Ref: 350 Date Posted: Monday 18 Feb 2019
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My client, a global media company, is looking for two bright and driven individuals to join their Information Services team as a Service Desk Analyst in Central London. If you are looking to gain or build upon your experience in 2nd line support, then this is the role for you!

You will be the first point of contact for staff within the agency and will be required to provide an exceptional level of both 1st and 2nd line support, whilst providing excellent customer service. Such duties include call logging and maintaining the call management system, ensuring all requests are responded to and resolved in a timely manner, and escalating issues to a senior member of the team.

My client provides on-going training and support and excellent career progression opportunities within the company.

The following are essential:

  • Minimum of 2 years’ experience in 1st line support
  • Supporting Mac and Microsoft Windows OS
  • Excellent experience in setting up/supporting audio visual and video conferencing equipment (e.g. projectors, microphones etc.)
  • Customer focused and a friendly telephone manner
  • ‘Can do’ attitude

The following are desirable:

  • Office 365
  • ITIL Foundation or experience working in an ITIL environment
  • Experience adhering to SLAs
  • Working in a KPI driven environment


You must be willing to work the following 3 shifts and will be required to do at least one 7:30am – 4pm shift a week.

  • 7:30am – 4pm
  • 8:30am – 5pm
  • 10am – 6:30pm

Rate: Circa £27,000 + Benefits (23 days holiday, birthday off, pension, healthcare, eye care, dental scheme and more!)


If you believe you have the right skill-set and attributes for this role, then please apply today! - To be considered, please ensure you complete your application on the Computappoint website. 


Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Skills: Junior Graduate Entry-Level IT Support First Second Line Service Desk Help Desk