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2nd Line Help Desk Support - £40,000 + Bonus + Benefits - Banking - London

£40,000 + Bonus + Benefits - 1st/2nd Line Support
Ref: 473 Date Posted: Monday 29 Apr 2019
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Company:

An exciting opportunity has come up for a 2nd Line Support Engineer to join my client, who provide banking and financial IT services to a multinational and leading banking organisation in the City of London.

 

Role:

You will be providing technical support to users across the banking organisation, whether that involves remote, telephone, walk-ups and on-site support. Such duties include call logging and maintaining the call management system, ensuring all requests are responded to and resolved in a timely manner, and escalating issues to a senior member of the team.

You may also be required to travel to European sites on an ad-hoc basis.

 

The following are essential:

  • Minimum of 3 years’ experience in 2nd line support
  • Supporting Windows OS
  • Networking: TCP/IP DHCP, DNS
  • Virtualisation software e.g. Citrix, VMware, Hyper-V
  • Experience working in an ITIL environment and adhering to SLAs and KPIs
  • Ability to work in a fast-paced environment and cope under pressure
  • Excellent communication and customer-facing skills

 

The following are desirable:

  • Recent experience providing support within a financial organisation
  • Office 365
  • ITIL Foundation

 

Shift Pattern:

Must be flexible with working on a shift basis of 35 hours a week, including a 7am start (earliest) and a 7pm finish (latest)

 

Salary: Circa £40,000 + Bonus + Benefits

 

If you believe you have the right skill-set and attributes for this role, then please apply today! – To be considered, please ensure you complete your application on the Computappoint website. 

 

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Skills: Service Desk Second Line Help Desk Helpdesk Desktop ITIL Infrastructure Library Service Level Agreements