2nd Line Support Analyst - GBP 30,000 (6 Months FTC) - Global Law Firm - City of London - City

GBP 30,000 - 1st/2nd Line Support
Ref: 327 Date Posted: Monday 26 Nov 2018
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An excellent opportunity has come up for a 2nd Line Support Analyst to join a well-known law firm on a 6 months fixed term contract, in the City of London. If you’re looking to gain experience in the Legal sector, then this is the role for you!

You will be responsible for providing in-person 2nd line support for the local office. Such duties include call logging and maintaining the call management system, ensuring all requests are responded to and resolved in a timely manner, and escalating issues to a senior member of the team.

Please note that this role is a user-based support role with a strong emphasis on providing face-to- face 2nd line support. This role is mainly desk-side and may not require remote support (email/telephone).

The following are essential:

  • Confident in providing face-to-face 2nd line support
  • Confident in troubleshooting a DHCP server
  • Experience in connecting printers to the network
  • Setting up/replacing IT equipment
  • Mobile devices support e.g. iPhone, Blackberry, Samsung
  • Windows 2007/2010
  • Microsoft Office 2013 / 2016 (Word, Excel and PowerPoint)
  • ‘Can do’ attitude

The following are desirable:

  • Experience working for a law firm in a 1st/2nd Support role
  • ITIL Foundation or experience working in an ITIL environment

 

Rate: Circa £30,000 (6 Months FTC)

 

Apply now to prevent missing out! – To be considered, please ensure you complete your application on the Computappoint website. 

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

 

Skills: First Line Service Desk Helpdesk Help Desk Second Line Desktop ITIL Infrastructure Library Law Service Level Agreements SLAs On-site User Support