2nd line Support Engineer (Wintel) - 55,000 per year - Global Asset Management firm - West Sussex

£55000 - 1st/2nd Line Support
Ref: 766 Date Posted: Tuesday 22 Oct 2019
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Skills: Windows Server, Active Directory, Office 365, Microsoft Exchange

An exciting, new opportunity for IT professionals with 3-8 years’ experience of providing 2nd line support!

Our client is a prestigious name in the field of Asset Management, and they are looking to hire a personable and enthusiastic IT professional to join their Horsham based site on a permanent basis. The client offers a wide range of benefits including:

  • Pension
  • Holidays: 25 days' holiday per year (plus bank holidays).
  • Life Assurance: 4 x base salary
  • Free use of the onsite gym and much more!

The ideal candidate will have a working history of providing 2nd line support in a Professional Service environment (Financial institutions, Law Firms, etc).

This is a fantastic opportunity to take the next step in your IT career by working for a prestigious, financial organisation. Don’t hesitate to apply today!   

To be considered, please ensure you complete your application on the Computappoint website. 

You will be responsible for:

  • Proactively supporting for the global Office365 and Exchange services
  • Providing support to the mobile-based systems (MobileIron and Blackberry Server)
  • Owning the technical issues raised from the 1st line support and providing the solution in a logical and methodical manner.
  • Providing mentorship to the 1st line support team, as well as providing them with technical support.
  • Providing analysis of closed tickets in order to minimize future issues
  • Working closely with various other

The following skills are essential for the role:

  • A minimum of 2 years’ experience in a service desk position
  • Experience supporting EMM services (MobileIron, Blackberry Server)
  • Windows 7/10 Desktop Support
  • Office 365 suite (Exchange, Teams, Planner, Intune)
  • Mobile Device Support in Blackberry Suite
  • Active Directory Administration

The following are desirable:

  • ITIL Qualification

Salary: £55,000 per year

If you believe you have the right skillset and attributes for this role, then please apply today! 

To be considered, please ensure you complete your application on the Computappoint website