2nd Line Support Engineer - Global Law Firm - London

£35,000 + Benefits - 1st/2nd Line Support
Ref: 564 Date Posted: Wednesday 19 Jun 2019
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To be considered, please ensure you complete your application on the Computappoint website. 


Due to continuous growth, my client who is a well-known law firm in the City of London, is seeking a 2nd Line Support Engineer to join them on a permanent basis. If you are looking to gain experience in the Legal sector or looking to build upon your Legal experience with a reputable company, then this role is for you!



You will play a pivotal role within the team, someone that the junior team members see as having more knowledge and look up to within the team. Furthermore, you will be providing both hardware (more requests as opposed to break/fix) and software support in a 60%/40% split for the local office and will be required to make contributions for the on-going improvements of the Support function. Such duties include managing issues escalated from the Service Desk; dealing with enquiries via telephone, email and desk-side; logging and tracking all work; ensuring all requests are responded to and resolved in a timely manner; and assisting the Audio-Visual team with the setup and support of conference rooms.


The following are essential:

  • Minimum of 2 years’ experience in 2nd line support
  • Active Directory: GPO, troubleshooting etc.
  • Networking: TCP/IP, DHCP, DNS
  • Supporting Microsoft Windows 10, Office 2016
  • Experience in supporting and setting up meeting rooms e.g. WebEx, Cisco etc.
  • Experience working in an ITIL environment
  • Ability to work in a fast-paced environment and cope under pressure
  • Excellent communication and customer-facing skills
  • Problem solver and a 'can do’ attitude


The following are desirable:

  • Experience working for a law firm in a 1st/2nd Support role
  • ITIL Foundation


Shift Pattern:

Must be flexible with the shift pattern that rotates on a weekly basis, including an 8:30am start (earliest) and an 8pm finish (latest)


Salary: Circa £35,000 + Benefits


If you believe you have the right skill-set and attributes for this role, then please apply today! – To be considered, please ensure you complete your application on the Computappoint website. 


Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Skills: Second Line Desktop ITIL Infrastructure Library Service Level Agreements SLAs