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2nd/3rd Line Support Engineer - £50,000 + 12% Pension + Bonus - Wokingham - Berkshire

£50,000 + 12% Pension + Bonus - 1st/2nd Line Support
Ref: 584 Date Posted: Monday 10 Jun 2019
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To be considered, please ensure you complete your application on the Computappoint website. 


Due to continuous growth, my client who is a leading player in its field, is seeking an experienced 2nd Line Support Engineer to join them on a permanent basis. If you are looking to gain exposure in 3rd line infrastructure support or build upon your career, sitting alongside the Infrastructure Engineers, then this role is for you!



You will play a key role within the Wintel Infrastructure team, ensuring the on-going support of my client’s nationwide critical infrastructure systems. Such duties include the maintenance and monitoring of the systems; carrying out technical analysis and producing technical documentation; and the use of change, problem, incident and release management toolset within your role.  


The following are essential:

  • Minimum of 2 years’ experience in 2nd line desktop support
  • Supporting Microsoft Windows 10
  • Active Directory: GPO, troubleshooting etc.
  • Networking: TCP/IP, DHCP, DNS, WINS
  • Experience with Anti-Virus and Patching Deployments
  • Experience in Data Backups and Disaster Recovery
  • Experience working in an ITIL environment
  • Excellent communication and customer-facing skills
  • Problem solver and a 'can do’ attitude


The following are desirable:

  • Deployment software e.g. SCCM
  • Virtualisation software: Citrix, VMware vSphere
  • ITIL Foundation


Working hours:

9:00am – 5:30pm (out of hours support/site attendance may be required)


Salary: £40,000 – £50,000 + Bonus + Benefits (including an excellent pension scheme!)


If you believe you have the right skill-set and attributes for this role, then please apply today! – To be considered, please ensure you complete your application on the Computappoint website. 


Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Skills: Second Line Desktop Third Line Junior Systems Administrator Wintel Microsoft System Center ITIL Infrastructure Library Service Level Agreements SLAs