This vacancy is now closed

Application/Service Delivery Manager - NW London - Permanent - GBP 55,000 - London

£55,000 - Service Delivery
Ref: 67 Date Posted: Thursday 10 May 2018
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Skills: SLAs, KPIs, ITIL, Application Delivery, Service Delivery, Stakeholder Management.

A growing organisation are looking for an Application Delivery Manager who will be responsible for managing the delivery of development projects, application support and responsible for ensuring that all aspects of service delivery for clients are performed to a high and consisted standard. The Application Delivery Manager will also be responsible for implementing industry best practices for Service Delivery. The Application Delivery Manager will have a good understanding of web-based applications.

Application Delivery Responsibilities:

  • Successfully deliver application and product development projects on time, budget and quality
  • Manage application and product support
  • Manage enhancements, product upgrades and system testing
  • Establish governance and reporting framework
  • Implement RFC process
  • Transition new products and services into service delivery 

Service Delivery Responsibilities:

  • Implement processes and SLAs
  • ITIL process management 
  • Service improvement 
  • Stakeholder management
  • Vendor management 

Key Skills:

  • Excellent communication skills
  • Excellent organisational skills
  • Good understanding of web-based applications.
  • Stakeholder management
  • Vendor management
  • Agile experience 
  • ITIL v3 (preferred)

Skills: SLAs, KPIs, ITIL, Application Delivery, Service Delivery, Stakeholder Management.