Audio Visual Support Specialist - Global Law Firm - London

Up to £40K + Benefits - 1st/2nd Line Support
Ref: 1522 Date Posted: Monday 20 Sep 2021
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To be considered, please ensure you complete your application on the Computappoint website. 

Company:

Due to continuous growth, my client who is a well-known global law firm in the City of London, is seeking an Audio Visual Support Specialist to join them on a permanent basis.

Legal experience is not a pre-requisite.

 

Role:

You will be working within a team of 5 to set up and support meetings, events and other multi-media activities in the office and virtually. Such duties include answering technical questions to meeting organisers and guiding users on how to use the tools, set up and distribute links for upcoming virtual meetings, performing system quality checks, and troubleshooting/escalating issues.

During 2021 the team have been assisting between 730 - 1700 meetings per month. Pre-covid, numbers were 1,800 - 2,200.

Please note the hours are 07:45-18:00 on a shift basis and this will be 5-days onsite.

 

The following are essential:

  • Minimum of 2 years’ experience in a similar role
  • Knowledge and experience with meeting tools e.g. WebEx, Cisco Jabber, Zoom, Cisco TMS (TelePresence Management Suite) etc.
  • ITIL Foundation certified or experience working in an ITIL environment
  • Team player who is ambitious and motivated
  • Ability to multitask and work in a fast-paced environment
  • Exceptional skills in communications, customer service, problem-solving/trouble-shooting, follow-up and organisation
  • Ability to lift or move equipment, if needed.

 

The following are desirable:

  • Experience in desk-side troubleshooting
  • Application support experience in Microsoft Office 2017 and Windows 10, Citrix, Cisco AnyConnect, BlackBerry Work, iManage and SharePoint.

 

Salary: Up to £40,000 (depending on experience) + Benefits (including 25 days’ leave every year with an option to buy extra, childcare vouchers etc.)

 

If you believe you have the right skill-set and attributes for this role, then please apply today! – To be considered, please ensure you complete your application on the Computappoint website. 

 

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Skills: AV Specialist WebEx Cisco Jabber Zoom Cisco TMS ITIL Infrastructure Library Law Service Level Agreements SLAs