Business Analyst - Customer Care Specialist - Circa £600p/d Outside IR35 – 6 Months - City

£500-£600 - Business Analysis
Ref: 1561 Date Posted: Wednesday 06 Oct 2021
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Business Analyst Customer Care Specialist - Circa £600p/d Outside IR35 – 6 Months
Our client within the Financial Industry is seeking a Business Analyst to join the team to support their business functions. 
You will be a Business Analyst with experience within Customer care in the Policyholder Management area. You must have excellent communication skills and strong customer communication skills and be able to bring good character into the team.

Role and Responsibilities Include:

  • Customer care specialist in the Policy holder Management area   
  • Document Management library experience
  • Strong Customer communications skills
  • Understand business objectives and existing processes
  • Development ideas and opportunities for improvement
  • Contribute to project proposal, definition and planning
  • Process analysis and design
  • Plan and define Business Analysis work for projects/changes
  • Analyse, document and clearly communicate business requirements
  • Write functional specs and work with IT to design the appropriate solution
  • Support the full project lifecycle
  • Liaising with both internal and external stakeholders
  • Ensure solutions are fully tested and approved prior to implementation
  • Collaborate with the Enterprise Architecture function 

The core skills & experience required for this role will be:

  • Core business analyst skills, requirements engineering, workshops etc
  • Converting business and functional requirements into use cases, epics and user stories with acceptance criteria
  • Excellent MS Office suite skills, including Visio
  • Problem-solving and critical thinking skills
  • Ability to engage both developers and business specialists to achieve target outcomes
  • Experience of a similar role in Financial Services
  • Excellent communication skills with a friendly and approachable manner
  • Regulatory
  • Six Sigma – beneficial to have


The role is paying up to £600 per day depending on experience. 

If you believe you have the right skill-set and attributes for this role, then please apply today! – To be considered, please ensure you complete your application on the Computappoint website. 

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.