Desktop Support Engineer - Permanent - South Hertfordshire - GBP 18,000 - 22,000 - Hertfordshire

£18,000 - £22,000 - 1st/2nd Line Support
Ref: 129 Date Posted: Wednesday 16 May 2018
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Skills: Windows, MS Office, Service Now, Communication, Customer service

A leading organisation is looking for a Desktop Support Engineer to join their team on a permanent basis. You will be responsible for supporting the Business in its day-to-day operations, providing 1st line desktop support via remote and walk-ins.

Responsibilities:
• Resolving issues via Telephone
• Logging all calls/issues
• Provide excellent customer service
• Provide users information on the status of their incident

Essential Skills:
• Experience providing 1st line support
• Excellent customer service skills
• Knowledge of Windows OS
• Excellent communication skills

Skills: Windows, MS Office, Communication, Customer service