IT Service Desk Manager - Finance - Cardiff - £35-40K - Wales

£35-45k - Service Delivery
Ref: 993 Date Posted: Wednesday 01 Apr 2020
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This is an exciting opportunity for an IT Service Desk Manager to lead the service desk team of this financial institution.


Key responsibilities:

  • Manage and priorities tasks within the Service Desk to meet agreed service levels, including a high first-time fix rate.
  • Ensure both team and end-user satisfaction is high, including mentoring and coaching your team where necessary.
  • Oversee and monitor the escalation if Incidents, Requests and Problems to other teams or third parties if necessary
  • Liaise with stakeholders and teams within the wider business
  • Monitor quality of documentation
  • Actively promote the use of appropriate techniques, methodologies and tools


Necessary skills:

  • Microsoft Windows 10 and Office 2010/2016
  • Knowledge and understanding of TCP/IP / DNS / DHCP / Active Directory
  • Working knowledge of Avaya VOIP Technologies
  • Experience of Citrix/XenDesktop
  • Networking topologies
  • Exchange 2010/ O365
  • Customer-centric
  • Experience of working in a fast-paced environment, with the ability to work under pressure
  • Experience managing a team
  • ITIL methodology


Apply today to avoid missing out!

To be considered, please ensure you complete your application on the Computappoint website.

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.