IT Support Analyst - Leading Consultancy - near Liverpool - up to £26.5k (DOE) - Merseyside

1st/2nd Line Support
Ref: 1413 Date Posted: Tuesday 20 Jul 2021
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IT Support Analyst - Leading Consultancy - near Liverpool - up to £26.5k (DOE) 

Key Skills: Customer Service, 1st line support, 2nd line support, Windows 7, Windows 10, Windows Server, Active Directory, Office 365, Microsoft Exchange, Desktop support, Printer support, Scanner support, Mobile device support

An exciting opportunity has arisen for an IT Support Analyst to join my client, a leading consultancy with a diverse portfolio of clients. The organisation prides itself in fostering an excellent working culture, with a strong focus on wellbeing.

This role will be based with the end client, a leading retailer, in their offices near Liverpool. They are looking for someone who is happy to complete various 1st and 2nd line support tasks within a friendly IT team, resolving all queries efficiently or escalating to 3rd line support where needed. The role is fully onsite, 5 days per week.

Key skills:

  • Minimum of 2 years’ experience in a similar IT support role, working to contracted SLAs
  • Positive and enthusiastic communicator
  • Experience of delivering excellent customer service
  • Strong Windows 7/10 support experience
  • Experience with Active Directory, Windows Server, and Exchange
  • Experience with MS Office Suite, including Office 365
  • Experience supporting hardware, printers, scanners and mobile devices

This role would suit an exceptional communicator looking for a new opportunity to grow and develop their skillset within IT. On offer is the opportunity to work within a leading consultancy, currently going through a period of growth with an impressive portfolio of clients.

***Please note, this role is based onsite 5 days per week at the clients' offices near Liverpool (L33) - please apply only if this is within a reasonable commute***

Key Skills: Customer Service, 1st line support, 2nd line support, Windows 7, Windows 10, Windows Server, Active Directory, Office 365, Microsoft Exchange, Desktop support, Printer support, Scanner support, Mobile device support

Please apply via the Computappoint website if this sounds like the role for you.

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy