IT Support Engineer - £28,000 - Sussex

£28,000 - 1st/2nd Line Support
Ref: 1324 Date Posted: Tuesday 04 May 2021
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IT Support Engineer - £28,000 - East Sussex 

Our Client, a Global Organisation is seeking a EUC Support Engineer to join them on a permanent basis. The role is based in East Sussex (remote initially) and offers great flexibility after the lockdown.

The EUC infrastructure support engineer will look after the BAU and project functions across cloud and traditional infrastructures. There is also the requirement of being an escalation point for the service desk and infrastructure engineers who will look to you for guidance.

Responsibilities:

  • Providing 2nd and 3rd line support to maintain the functioning of EUC devices and the supporting infrastructure of the business.
  • Opening, tracking, and recording of support tickets from End Users.
  • Taking ownership of incidents and requests raised by staff and providing end-to-end resolution of tickets.
  • Supporting BAU and Project functions for the business.
  • Ability to liaise across a cross-functional team.
  • Working with third-party vendors as and when required.
  • Assist in the analysis and evaluation of vendor-supplied software and hardware products in accordance with Company requirements and specifications.
  • Executing projects and tasks independently and with limited direct supervision.
  • Troubleshooting of hardware, software, and networking issues.
  • Providing the technical input into planning and implementation of user-end IT upgrades and installation.

Skills Required

  • Windows 10
  • MAC iOS
  • Microsoft Office 365
  • Microsoft Teams
  • SharePoint
  • Exchange (On Prem & Cloud)
  • Service Now
  • Mimecast
  • Powershell
  • Microsoft Autopilot / InTune
  • Video Conferencing Kit
  • Networking concepts, including TCP/IP
  • 5+ year’s hands-on IT support experience within a business environment

To be considered, please ensure you complete your application on the Computappoint website. 

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.