IT Systems Support - 30,000 + Benefits - London

£30,000 + Benefits - 1st/2nd Line Support
Ref: 1249 Date Posted: Monday 22 Feb 2021
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IT Systems Support - 30,000 + Benefits 

Company: This role will be working for a very exciting Food and Manufacturing company, based in Central London. They have bright open-plan office space with great break-out spaces, quiet booths and opportunities for flexible working. They have a friendly work culture and great benefits package to match.

The Role: You will be working alongside the IT Manager, maintaining IT systems in place and supporting office members. This will include 1st - 3rd line support on Laptops, Servers, Networks, Infrastructure, Citrix Virtual Infrastructure, Office AV etc. In addition, you will be responsible for the Helpdesk, user documentation and video-conferencing/webinar events. Some of your responsibilities will include:

  • Be the first point of call for IT support
  • Provide 1st/2nd line IT support to all users of the Citrix virtualised desktop infrastructure
  • Provide IT inductions for new starters
  • Offer training to both new and existing members of staff on hardware and software currently in use
  • Ensure SLAs are enforced using helpdesk reports and the category system
  • Setup, configure, install and maintain laptops, monitors and any mobile devices
  • Maintain and patch the mobile devices using Maas360 Mobile Device Management
  • Maintain and troubleshoot networked multifunctional devices. This also includes administration of the printer management agent, PaperCut, to track and release print jobs
  • Responsible for preparing and delivering webinars using GoToWebinar
  • Provide remote meeting equipment setup and training for both tele and video conferencing. This includes GoToMeeting, Microsoft Teams and BT Meet Me

'Nice to have' Skills

  • Significant IT support experience on 1st-3rd line tasks
  • Appropriate level of skills and familiarity with Microsoft Office, Office 365, Windows 7/10
  • Basic Administrator tasks in a server operating system (Server 2008-2016), including Active Directory, Azure AD, Exchange Online, Microsoft Teams and Group Policy
  • Support of Citrix Zen App / Zen Desktop and business telephone systems (pref Mitel)
  • Basic understanding of networks with the ability to troubleshoot and resolve issues
  • Experience in a desktop support environment within a small IT team
  • Some Apple Mac experience
  • Previous experience of delivering webinars / remote meetings
  • Knowledge of cloud-based technologies
  • A team worker with good communication skills and ability to support users of varying IT levels

To be considered, please ensure you complete your application on the Computappoint website.

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.