IT Technical Team Leader - Financial Services - Caerphilly - Up to £45k (DOE) - Caerphilly

Up to £45k - Service Delivery
Ref: 1526 Date Posted: Tuesday 14 Sep 2021
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IT Technical Team Leader – Financial Services - Caerphilly - Up to £45k (DOE) 

This is an exciting opportunity for an IT Technical Team Leader to manage the service desk team of this financial institution. This is a hands-on role responsible for managing the L2 service desk team, and will be based onsite in the Caerphilly offices 5 days per week. 

Key responsibilities:

  • Effectively manage workload and priorities within the second line support team to meet agreed service levels, including a high first-time fix rate.  Ensuring accuracy of data, processes adherence, end user satisfaction and enabling the staff to work as a team
  • Provide technical hands-on support
  • Overseeing and monitoring the escalation of Incidents, Requests and Problems to other teams or third parties as necessary. 
  • Working with the Infrastructure Operations Manager, engages stakeholders, handles complaints and issues; ensures resolutions and corrective actions
  • Drive continuous improvement to support engagement, efficiency and collaboration across the ICT team by driving simplification and automation to maximise outcomes

Essential skills:

  • Minimum of 3 years' experience in a similar lead role
  • Strong Wintel experience 
  • Strong knowledge of the M365 suite and Exchange online
  • Strong knowledge of cloud technologies, including Azure and Azure AD
  • Experience of working in a fast-paced environment, with the ability to work under pressure

This is an exciting opportunity to join a leading financial services firm, with a great culture. On offer is an attractive package and great career prospects. 

To be considered, please ensure you complete your application on the Computappoint website.

***Please note, this role is based fully onsite in Caerphilly, Wales - please apply only if this is within a reasonable commute*** 

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.