Senior Support Analyst - IT Services - Hampshire

£35,000 + Benefits - 1st/2nd Line Support
Ref: 513 Date Posted: Monday 17 Jun 2019
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Due to continuous growth, my IT Services client is seeking two Senior Support Analyst to join them on a permanent basis in their Portsmouth based office. 



You will be required to provide an exceptional level of technical support (1st and 2nd line) whilst providing excellent customer service. You will also be responsible for dealing with issues escalated from the Service Desk team. Such duties include call logging and maintaining the call management system, managing incidents in line with KPIs and SLAs, and adhering to existing IT methodologies, policies and procedures.

The ideal candidate will have management experience as well as hands on technical capabilities. 

Flexibility to travel to client sites will be required.


The following are essential:

  • Minimum of 2 years’ experience in 2nd line support
  • Microsoft Windows OS 7 – 10 and Office 365
  • Microsoft Windows Server 2008 – 2016
  • Active Directory: GPO, troubleshooting etc.
  • Networking: TCP/IP, DHCP, DNS
  • Excellent communication and customer-facing skills
  • Can do’ attitude


The following are desirable:

  • Linux OS
  • Experience working for a Managed Service Provider
  • Experience adhering to SLAs and/or working in a KPI driven environment
  • ITIL Foundation


Salary: Circa £35,000 + Benefits (25 days holiday plus bank holidays, up to 3% pension, BUPA healthcare and childcare vouchers & more!)


If you believe you have the right skill-set and attributes for this role, then please apply today! – To be considered, please ensure you complete your application on the Computappoint website. 

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Skills: Second Line Support Desktop Support Service Desk Analyst Service Desk Engineer Helpdesk Help Desk ITIL Infrastructure Library Service Level Agreements MSP IT Solutions