Service Architect – Global Events Company - London

£450-550/day - Service Delivery
Ref: 793 Date Posted: Tuesday 03 Dec 2019
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Key skills: Service Design/Architecture, SLA/OLA/RACI Definition, ServiceNow, ITIL, DevOps, Agile

One of the world’s leading events organisers is looking for a Service Architect to work with their Technology Leadership Team to define and implement a new Service Model.

The objective of the Service Architect is to design a Service Model which consolidates a number of service processes and vendors across multiple technical disciplines and distinct regional teams into a single, unified global support offering. Underpinned by the appropriate SLAs and OLAs, the role oversees the migration of services into this model whilst minimising business disruption.

Key skills required for the role are as follows:

  • 5+ years IT Service Design experience
  • Expertise in service management tools such as ServiceNow product suites.
  • Strong technical background to identify opportunities or potential problems whilst designing the service model
  • Create a tools enablement strategy for solutions that underpin the service management functions
  • Experience of being highly accountable for the design and quality of key documentation and processes.
  • ITIL Expert Certified, with experience of DevOps and Agile Methodologies

If you believe you have the right skill-set and attributes for this role, then please apply today! To be considered, please ensure you complete your application on the Computappoint website.

Key skills: Service Design/Architecture, SLA/OLA/RACI Definition, ServiceNow, ITIL, DevOps, Agile