Service Design Manager - Transport - GBP 70,000 - City

£70,000 - Service Delivery
Ref: 701 Date Posted: Wednesday 07 Aug 2019
LinkedIn ShareShare
More

Service Design Manager – Transport – City, London - £70,000

Skills: Service Design, ITSM, ITIL v3,

A fantastic opportunity for a Service Design Manager has opened at a Leading Transportation company, based in the city of London.

As Service Design Manager, you will be working on a large Smart Ticketing transformation project of work. You will design Service lifecycle and ensure Service Design and Service Management process meet customer requirements.

Responsibilities:

  • Responsible for the design of service lifecycle
  • Design, develop and document all ITSM processes
  • Ensure service operates at agreed service levels, maintains a service catalogue & Service continuity & disaster recovery.
  • ServiceNow tool development

Key Skills:

  • Proven experience in a similar Service Design/Service Architecture role
  • ITIL v3 Expert qualification
  • Service Management tool design and specification experience
  • Proven experience creating new processes
  • Excellent stakeholder management and vendor management

Apply now to prevent missing out, - to be considered, please ensure you complete your application on the Computappoint website. 

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy