Service Desk Analyst - Portsmouth - £25K + 10 % bonus - Hampshire

£25k - 1st/2nd Line Support
Ref: 1648 Date Posted: Wednesday 24 Nov 2021
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A leading IT Services company is looking appoint a service desk analyst to join a small team who provide 1st line support on a 24 x 7 basis, to a diverse range of clients and internal staff. This Infrastructure Technology and Services organisation provides great opportunities for positive and enthusiastic team players to progress their career in IT.

On successful completion of a 3 month probation the base salary will be increased to £26k.


  • 12 – 18 months service desk experience under an ITIL aligned framework – with a good understanding of Microsoft technologies
  • Monitor calls, emails and automated alerts, bringing them to resolution or escalating where appropriate
  • Delivering exceptional customer service within agreed time frames in a fast paced environment
  • Ability to understand and follow documented incident processes
  • Previous work in a network operations centre or 1st line support role is desirable

Our client invests heavily in training and development for their employees and offer excellent career progression too.

You will work on a 24/7 shift rotation basis: 12 hours - 4 day shifts (7am to 7pm) on, 4 days off, followed by 4 night shifts (7pm to 7am) then 4 days off.

To be considered, please ensure you complete your application on the Computappoint website.

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.