This vacancy is now closed

Service Desk Manager - Legal - GBP 55,000 - London

£55,000 - IT Management
Ref: 171 Date Posted: Wednesday 13 Jun 2018
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Skills: Windows, Exchange, Active Directory, Skype, SCCM,

A fantastic opportunity for a Service Desk Manager has become available at a leading Law Firm based in the City. The Service Desk Manager will partner with end-users and drive an uplift in the performance of the Service Desk team. The manager is responsible for the delivery of end-to-end support.

Responsibilities include:

  • Manage staff development - Analysis, Meetings, Training, Development plans
  • Identify improvement opportunities for Service Delivery
  • Monitor queues, calls and interactions of Service Desk staff
  • Communicate with IT and the business to discuss the impact of incidents on products and services
  • Train staff on new technologies and products

Key Skills:

  • 3+ years managing a busy Service Desk - Preferably with a Law Firm or Large Professional Services Firms.
  • Experience in Incident, Request, Major Incident and Problem Management gained in an ITIL-based organisation
  • Good knowledge of Windows 8/10,  Active Directory, Exchange, SCCM and Skype
  • Knowledge of DMS - iManage or Similar
  • Knowledge of Legal or Professional Services technologies.

Skills: Windows, Exchange, Active Directory, Skype, SCCM,

This is a fantastic opportunity with great benefits so Apply Now!