Service Desk Team Lead - Permanent - Finance - London - Up to £50,000 - City

Up to £50,000 - Service Delivery
Ref: 891 Date Posted: Monday 13 Jan 2020
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Key Skills: service desk, lead, ITIL, problem management, 1st line, supervise, leadership, communication

The service desk team lead role will join a team to support the IT services and ensure business needs are met. The role will supervise and support the delivery of IT services. You will provide 1st line support for all IT services provided by the Bank for all users. Responsibilities also include proactive change and problem management, and the resolution of any IT related issues. You will manage the workload and record the progress of projects within the IT department.


  • Experience as a service desk team lead
  • At least 4 years’ experience in an IT service operation environment
  • Recent experience handling a Windows 10 migration 
  • Strong technical expertise in several disciplines:
    • Active Directory administration
    •  MS Office 2010 & 2016. Exposure to Office365 beneficial
    • Windows server administration (not configuration)
    • Windows 10 configuration
    •  Citrix XEN App
    • MS Exchange/Office 365
    • Cloud based PBX system
  • Excellent communication skills are required, both verbal and written
  • Strong process and ITIL awareness, ITIL foundation certified is essential
  • Finance experience is not essential

If you believe you have the right skill-set and attributes for this role, then please apply today! – To be considered, please ensure you complete your application on the Computappoint website. 

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Key Skills: service desk, lead, ITIL, problem management, 1st line, supervise, leadership, communication