Support Specialist - Global Law Firm - London

Up to £39,000 + Benefits - 1st/2nd Line Support
Ref: 882 Date Posted: Tuesday 21 Jan 2020
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To be considered, please ensure you complete your application on the Computappoint website. 


Due to continuous growth, my client who is a well-known global law firm in the City of London, is seeking two 2nd Line Support Engineers to join them on a permanent basis. If you are looking to gain experience in the Legal sector or looking to build upon your Legal experience with a leading law firm, then this role is for you!



You will play a pivotal role within a dynamic support team, being someone the junior members of the team look up to and see as having a greater technical knowledge. You will be providing both hardware and software support in a 60/40 split for the local office and will be responsible for making proactive contributions to on-going improvements of the Support function.

Duties include managing issues escalated from the Service Desk; dealing with enquiries via telephone, email and desk-side; logging and tracking all work via a ticketing system; ensuring all requests are responded to and resolved in a timely manner; and assisting the Audio-Visual team with the setup and support of conference rooms.


The following are essential:

  • Minimum of 3 years’ experience in 2nd line support
  • Active Directory: GPO, troubleshooting etc.
  • Networking: TCP/IP, DHCP, DNS
  • Supporting Microsoft Windows 10, Office 2016
  • Experience in supporting and setting up meeting rooms e.g. WebEx, Cisco etc.
  • Experience working in an ITIL environment
  • Ability to work in a fast-paced environment and cope under pressure
  • Excellent communication and customer-facing skills
  • Problem solver and a 'can do’ attitude


The following are desirable:

  • Experience working at a law firm
  • ITIL Foundation


Shift Pattern:

Must be flexible with the shift pattern that rotates on a weekly basis, including an 8:30am start (earliest) and an 8pm finish (latest)


Salary: Up to £39,000 (depending on experience) + Benefits (including 25 days’ leave every year with an option to buy extra, childcare vouchers etc.)


If you believe you have the right skill-set and attributes for this role, then please apply today! – To be considered, please ensure you complete your application on the Computappoint website. 


Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Skills: Second Line Desktop Support Legal ITIL Infrastructure Library Service Level Agreements SLAs