Systems Engineer - Reading - Berkshire

210 - Systems Admin/Engineering
Ref: 1428 Date Posted: Friday 16 Jul 2021
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System Engineer - Leading Consultancy –Reading- Fixed term contract £210 a day

An exciting opportunity has arisen for a System engineer to join my client, a leading consultancy.

The organisation prides itself in fostering an excellent working culture, with a strong focus on wellbeing.

The role is fully onsite in the office in Reading, 5 days a week. They are looking for someone with excellent customer service and telephone skills as well,  who is happy to complete various 1st and 2nd line support tasks within a friendly IT team, resolving all queries efficiently or escalating to 3rd line support where needed.

Key skills:

•     Minimum of 2 years’ experience in a similar IT support role, working to contracted SLAs

•     Positive and enthusiastic communicator

•     Experience of delivering excellent customer service

•     Strong Windows 7/10 support experience

•     Experience with Active Directory, Windows Server, and Exchange

•     Experience with MS Office Suite, including Office 365

•     Experience supporting hardware, printers, scanners and mobile devices

 

Examples of work will include but no be restricted to:

  • Providing Helpdesk support to Institute staff.
  • Using system management software and tools to collect performance statics and produces required reports.
  • Carrying out agreed system software maintenance, tasks, managing incidents and dealing with escalations.
  • Liaising with customer teams on large scale projects.
  • This role would suit an exceptional communicator looking for a new opportunity to grow and develop their skillset within IT.

 

Desired skills:

  • An excellent troubleshooting mentality.
  • Excellent communication skills both verbal and written.
  • Ability to multitask, handle high workloads and high call volumes in a busy working environment.
  • Proactive approach to problem solving and service improvement.
  • Ability to cross train and pick up different technologies as required.
  • Ability to liaise effectively with users and other support team members.

 

Please apply via the Computappoint website if this sounds like the role for you. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy